Return & Refund Policy

Last updated: May 22, 2025

Thank you for shopping with ELTORO Leathers. We want you to love your purchase. If you’re not completely satisfied, we’re here to help. Please review our Return & Refund Policy below:

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1. Eligibility for Returns

• Timeframe: You have 15 days from the delivery date to request a return.

• Condition: Products must be unused, undamaged, and returned in their original packaging, including dust bags, boxes, and all accessories.

• Non-returnable Items:

  • Personalized or custom-made pieces (e.g., monogrammed items).

  • Sale or clearance items marked “Final Sale.”

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2. How to Request a Return

1. Contact Us

   • Email eltoroleathers@gmail.com within 15 days of delivery.

   • Include your order number, item name(s), and a brief reason for return.

2. Receive Return Authorization (RA)

   • We’ll reply within 2 business days with your RA number and detailed return instructions.

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3. Shipping Your Return

• Method: Use a traceable shipping service (courier or registered post) at your expense.

• Labeling: Mark the RA number on the outside of the package.

• Insurance: We recommend insuring your shipment. ELTORO Leathers is not responsible for lost or damaged return parcels.

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4. Refund Processing

• We'll notify you by email once we receive and inspect your return.

• Refund Method: Issued to your original payment method.

• Timeline: Refunds are processed within 7 business days of receiving the returned item.

• Shipping Charges: Original shipping costs are non-refundable.

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5. Return Shipping Address

ELTORO Leathers  
Madani Colony  
Attock City  
Pakistan

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6. Questions?

If you need assistance with your return or refund, please reach out:

• Email: eltoroleathers@gmail.com

• WhatsApp/Phone: +92 300 123 4567

We appreciate your trust in ELTORO Leathers and are committed to your satisfaction.